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FAQ

My Gun/Light/Mags aren't listed on your order form.

If your item is not listed on our order forms, it is because we either do not have it in our inventory, do not have a tool made for it, or do not offer any Holsters/Carriers that can support that item. We may still be able to make products that will work with your item, however we determine that on a case by case basis. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed.

Can I send you my Gun/Light/Mags?

This is an option that might be available for certain Guns/Lights/Mags and is assessed on a case by case basis. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed.

Do you offer custom work?

That question is handled on a case by case basis and depends largely on the type of work requested and our current order volume. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed.

I need my order ASAP, do you offer a Rush/Expedited service for orders?

If you need your order in your hands by a specific date, or sooner than our standard two week production lead time guarantee, please reach out to us at sales@lagtactical.com or through the Contact Us page so we can discuss your options. If we determine that your request is something that we can follow through on, there will be an additional Rush Service Fee applied to your order.

Please note that we recommend placing your order well in advance of any known training or competitive events that you might need the gear for. This will not only save you some money, but will also allow for delays in the shipping process once your order has left our shop. Three to Four weeks ahead of the time that you need the item in your hands is a very safe margin. For international orders, we recommend that you allow for Four to Five weeks ahead.

Can I change my order details?

Yes. Please reach out to us at sales@lagtactical.com or through the Contact Us page as soon as possible in order to request any order detail changes. Everything we make is made to order, so please keep this in mind before placing your order.

Can I add more items to my order, after I have placed the order?

Typically this is something that we can accommodate, however that is handled on a case by case basis. It is possible that if you are adding more than one item, that addition may alter your order's lead time.

We do not store your credit card info and cannot add more charges to that card after the fact. So for any additional items requested, we will need you to give us a call at 775.636.6532 Mon-Thurs, 7:00AM - 5:00PM PST so that we can process that payment.

When will my order ship?

We guarantee that your order will ship no more than two weeks from the date that you placed the order. This means that your order will leave our facility in the time frame, NOT that you will receive it in that time frame. Orders placed on Saturdays and Sundays are not processed until the following Monday, and so they will ship no more than two weeks from the following Monday.

We are diligently working on reducing our lead times for orders, so it is possible that your order will ship earlier than two weeks out, although we can only guarantee that it will ship no more than two weeks later. Please reach out to us at sales@lagtactical.com or through the Contact Us page with your name and order number and we can give you a more accurate time frame for your specific order.

Once your order ships, you will receive an shipping notification email with tracking info for your order, and it's status will be updated to "Shipped".

If you need your items by a certain date, or sooner than the advertised lead times, please see the above section concerning Rush/Expedited orders.

How long does shipping take and what service do you use?

For standard orders placed through www.lagtactical.com, we utilize USPS Priority Mail Flat Rate. Typical transit time for CONUS orders is 2-4 business days, however depending on where you live, transit time may be slightly shorter or slightly longer.

My Order status is "Awaiting Fulfillment", what does that mean and why hasn't it changed?

"Awaiting Fulfillment" is the standard order status for orders that have been accepted as valid, and have been paid for. If there is any issue with your order, we will change that status to another more appropriate one and you will be contacted either by phone or via email. 

Once your order ships, you will receive an shipping notification email with tracking info for your order, and it's status will be updated to "Shipped".

How do I get the Mil/LE discount?

Please create an account on our website, and then reach out to us at sales@lagtactical.com or through the Contact Us page with verification of your Mil/LE status and we will get you more info on how to proceed.

If approved, we will modify your account to reflect the discounted pricing whenever you are logged into it on our website. In order to ensure that you receive the discount, you will need to log into your account first before adding any items to your shopping cart.

We extend this discount to current/retired/reserve Mil/LE/Fire/EMS.

I am interested in becoming a dealer of your products.

Please send your contact info and request to sales@lagtactical.com and we will get that request to our Retail Accounts Manager.

Do you ship Internationally?

Yes. The International Shipping charge is non-refundable and starts at $35USD. That price is subject to go up depending on order size (which will determine package size).

Are you having any sales coming up?

Please visit our Sales Info page for more information on scheduled sales.