FAQ
Does my holster/gear have a warranty?
Yes, all L.A.G. Tactical gear comes with a life-time warranty. If you break it we will replace it for free (holster must be same model/firearm type). If you lose a belt-loop/hardware we will send you replacements at no additional charge (certain limitations may apply).
What are your hours of operations?
We are open Monday - Thursday from 7am to 5:30pm PST.
My Gun , Light or Magazines are not listed on your order form?
If your item is not listed on our order forms, it is because we do not offer any Holsters or Carriers that can support that item. We may still be able to make design something for your item, however we will determine that on a case by case basis. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed.
Can I send you my Gun, Light or Mags?
This is an option that might be available for certain Guns, Lights or Mags and is assessed on a case by case basis. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed. We typically will not be able to accept sent firearms but, feel free to contact us to verify.
Do you offer custom work other than holsters?
This is handled on a case by case basis and depends largely on the type of work requested and our current order volume. Please reach out to us at sales@lagtactical.com or through the Contact Us page so we can take a look at your items and get you more info on how to proceed.
I need my order ASAP, do you offer a Rush/Expedited service for orders?
If you need your order in your hands sooner than our standard two week production guarantee, please reach out to us at sales@lagtactical.com or through the Contact Us page to discuss your options. If we determine that your request is something that we can follow through on, there will be an additional Rush Service Fee applied to your order.
Please note that we recommend placing your order well in advance of any known training or competition. This will not only save you money, but will also allow for delays in the shipping process once your order has left our shop. Ordering Three to Four weeks ahead of the time that you need the items is a very safe margin. For international orders, we recommend that you order Four to Five weeks ahead of the date needed.
Can I change my order details?
Yes. Please reach out to us at sales@lagtactical.com or through the Contact Us page as soon as possible in order to request any order detail changes. Everything we make is made to order, so please keep this in mind before placing your order.
Can I add more items to my order, after I have placed the order?
Yes, however the production time may be altered to accommodate the added items.
We do not store your credit card info and cannot make additional charges to your card after the fact. For any additional items requested, we will need you to contact us at 775.636.6532 Mon-Thurs, 7:00AM - 5:00PM PST so that we can process that payment.
When will my order ship?
We guarantee that your order will ship no more than three weeks from the date that you placed the order. This means that your order will leave our facility in that time frame. But, will take 2-4 additional days for shipping. Orders placed on Saturdays and Sundays are not processed until the following Monday, and so they will ship no more than two weeks from the following Monday.
We are diligently working on reducing our lead times for orders, so it is possible that your order will ship earlier than two weeks out, although this will not always be the case. Please reach out to us at sales@lagtactical.com or through the Contact Us page with your name and order number and we can give you a more accurate time frame for your specific order.
Once your order ships, you will receive a shipping notification email with tracking info for your order, and it's status will be updated to "Shipped".
If you need your items by a certain date, or sooner than the advertised lead times, please see the above section concerning Rush/Expedited orders.
How long does shipping take and what service do you use?
For standard orders placed through www.lagtactical.com or over the phone, we utilize USPS Priority Mail Flat Rate. The typical transit time for continental U.S. orders is 2-4 business days, however depending on where you live, transit time may vary.
My Order status is "Awaiting Fulfillment", what does that mean and why hasn't it changed?
"Awaiting Fulfillment" is the standard order status for orders that have been accepted as valid, and have been paid for. If there is any issue with your order, we will update the status to one more appropriate and you will be contacted either by phone or via email.
Once your order ships, you will receive an shipping notification email with tracking info for your order, and it's status will be updated to "Shipped".
How do I get the Mil/LE discount?
Please create an account on our website, and then reach out to us at sales@lagtactical.com or through the Contact Us page with verification of your Mil/LE status and we will get you more info on how to proceed.
If approved, we will modify your account to reflect the discounted pricing whenever you are logged into it on our website. In order to ensure that you receive the discount, you will need to log into your account first before adding any items to your shopping cart.
We extend this discount to current/retired/reserve Mil/LE/Fire/EMS.
How do I become a dealer for your products?
Please send your contact info and request to sales@lagtactical.com and we will pass it along to our Retail Accounts Manager.
Do you ship Internationally?
Yes. The International Shipping charge is non-refundable and starts at $35USD. That price is subject to change depending on order size.
I just bought a gun and then a holster from L.A.G. Tactical, but then I got rid of my firearm and bought a new model firearm Can I swap out my old holster for a new model holster for free?
Unfortunately we do not swap out holster models for free. In certain circumstances we may offer a discount of sorts, but it is a case-by-case basis and you will have to contact our custom shop to inquire further.
Are you having any sales coming up?
Please visit our Sales Info page for more information on scheduled sales.